Got Questions?

How much notice is required to donate a ticket?

We require notice of the donation by 12 noon and the tickets by 2 pm for a same day event. The deadline for weekend events is Friday at 2:00 p.m. Kids Up Front can turn around tickets quickly; however, the more notice we have, the more time we can give our partner agencies to select the most appropriate child and make the necessary arrangements on their behalf. If you plan to donate a large block of tickets (more than 50), Kids Up Front deeply appreciates having more notice.

Who uses my tickets?

Kids Up Front partners with over 114 child-serving agencies to make sure a ticket never goes to waste and they go to those who can benefit the most – the children and families of our partner agencies. The children we serve face multiple barriers including poverty, illness and neglect that exclude them from entertainment, educational and recreational opportunities. Ticket recipients are children under the age of 19 years and their adult chaperones. All opportunities are distributed as broadly as possible to maximize the number of children who ultimately benefit.

Who are your member agencies?

Kids Up Front works with a variety of registered community service agencies to distribute the tickets fairly and efficiently to tens of thousands of children each year. Our registered agencies formally agree to select suitable child ticket recipients from within their programs, arrange appropriate supervision, coordinate event logistics and strictly adhere to Kids Up Front policies.

Can I direct my tickets to a specific agency?

Yes. Kids Up Front works on behalf of registered partner agencies to facilitate the children’s experiences. Please refer to our list of registered partner agencies and indicate which agency you wish to support at the time you make your ticket donation. If your intended recipient does not appear, please contact us.

How do I know my ticket is being used by a child?

All tickets go to children and families who are directly supported by their partner agency. To ensure that no tickets go to waste, surplus ticket donations are offered to the hard-working volunteers and staff of our 100+ partner agencies.

Who supervises the child?

A suitable adult selected by the agency supervises the child. This could be the parent, foster parent, grandparent, counsellor, therapist, mentor, social worker etc.

What kinds of tickets do you accept?

Any child-friendly event ticket or admission pass can be re-gifted. Kids Up Front also accepts “tickets” for recreational activities, e.g. day camps, sports camps, overnight trips, music, dance, swimming, martial arts, drama, art, etc.

Do you accept tickets for adult-oriented events?

Kids Up Front serves children and youth up to and including 18 years of age. If you can’t use a ticket for a more adult – oriented event, Kids Up Front will make every effort to ensure your ticket is still used by a suitable adult that fits within Kids Up Front’s giving guidelines, e.g. parent or caregiver of child ticket recipient, or staff/volunteer of our partner agencies.

Can I donate an eTicket?

Yes! eTickets can be sent or transferred to info@kidsupfrontvancouver.com.

How many tickets can I donate?

Kids Up Front distributes any amount of tickets from 2 – 10,000 per event! Our kids attend the events in the company of adult chaperones, which means single tickets are not generally accepted. Through our network of partner agencies, Kids Up Front has access to more than 200,000 children 18 years of age and under.

Can I get a charitable tax receipt for my donation?

Yes, if you paid for the tickets. Please provide valid proof of purchase that verifies your name, mailing address and purchase price of tickets. Sorry, event organizations are not eligible for a charitable tax receipt for ticket donations. Please note, in accordance with CRA guidelines, charitable tax receipts may be issued for the retail value of the ticket, less any convenience fees, shipping fees, handling fees, taxes, or other.

Can my tickets be picked up?

Kids Up Front kindly asks donors to mail, drop-off, or courier tickets to our office. Sorry, we don’t have the resources to pick up the tickets.

Can I mail my tickets?

Tickets may be mailed if there is sufficient time prior to the event; generally, tickets need to be mailed a minimum of 10 days prior to the event.

Sponsoring an event?

Our trademark is gifting the tickets that can’t be used, but we’d be happy to work with you to customize an event for children in need. Contact us and share your idea. The possibilities for kids to discover new worlds are limitless with your support.

Do you accept financial contributions?

Yes. Financial gifts are greatly appreciated and support Kids Up Front’s ongoing ability to deliver this unique service. Kids Up Front Vancouver is a registered charity, and complies with Imagine Canada’s Ethical Fundraising and Financial Accountability Code.